Topic: Stop Hoping, Start Managing: Performance & Feedback That Actually Works in Care
Event Description
Managing performance in care is rarely straightforward. In this practical one-hour online session for Essex Care Organisation members, you’ll learn how to tackle underperformance and give clearer feedback, without avoiding the conversation or making it harder than it needs to be.
5 Key Takeaways
✅ What performance management really looks like in a care setting
✅ How to spot one of the real reasons someone may be underperforming
✅ The basics of feedback that actually lands
✅ A simple way to start a difficult conversation
✅ One practical action to take back to your team straight away
Why This Event is Different
This is not generic leadership theory. It is practical, care-focused support for managers who know a conversation needs to happen but are struggling with how to handle it well.
You’ll leave with clearer language, a simple framework, and more confidence to manage performance in a way that is both firm and fair.
Who Should Attend?
📌 Essex Care Association members who lead or manage people
📌 Care managers and team leaders dealing with underperformance
📌 Leaders who avoid difficult conversations because they do not want to get it wrong
📌 Managers who want a more confident, compassionate approach to accountability
Meet Your Host
Nicola Richardson is The People Mentor, a leadership communication mentor who helps managers handle difficult workplace conversations with more confidence, clarity, and compassion. With more than 33 years of leadership experience, she brings a practical approach that helps leaders stop avoiding issues and start handling them well.
She is a Chartered Member of the Chartered Management Institute, holds Level 7 qualifications in Strategic Leadership and Professional Consulting, and is the creator of the COMPASS Conversation Model.
The agenda is:
• Welcome and introduction
• What good performance management looks like in care
• Why underperformance gets missed or avoided
• The essentials of feedback that works
• How to open a difficult conversation with more confidence
• Your next step after the session
