This webinar is for all frontline managers, quality and compliance leads and others involved in supporting your service around CQC assessment.
The CQC assessment now has an increased focus on how you encourage, enable and act on feedback from people receiving care and support, from your staff and leaders and from your partners. Providing impactful feedback in your CQC assessment has never been more important as this now directly impacts your CQC rating. Over 60% of the evidence to the CQC is feedback and the rating process means that you must provide robust feedback if you wish to gain or retain a Good or Outstanding rating.
Join Skills for Care for a conversation with Louie Werth, Director of Care Research, and an expert in feedback evidence collection from an independent research group that exclusively supports the social care sector. We will provide practical advice on:
- how to enhance your current feedback approaches
- how to gather good feedback from the people you support, family, staff and partners
- how to prepare your staff for interviews with CQC inspectors, plus much more.
Please note this webinar is not intended as an introduction of the Single Assessment Framework and some awareness and prior knowledge will be required.
Date: Tuesday 24 September 2024
Time: 14:00 - 15:00
Location: Virtual Webinar using Zoom
