You’re always busy, aren’t you? At Citation, they get that. That’s why they free up your valuable time so you can focus on what matters most to you.
HR, Health & Safety and CQC compliance for care providers
Citation is a UK provider of outsourced HR, Employment Law, Health & Safety and CQC compliance support for the care sector. 2,500+ care providers - including care homes, domiciliary care services and wider social care organisations - use Citation for 24/7 expert advice, sector-specific software and ongoing support.
Founded in 1995 and headquartered in Wilmslow, Cheshire, Citation gives care providers practical, sector-specific support they need to save time, reduce risk, and stay inspection-ready.
Why do care providers choose Citation for HR and compliance support?
Care providers are responsible for the safety of employees, service users and their families – which means having the right specialist support behind you matters.
Citation supports 2,500+ care providers across the UK looking for affordable, sector-specific HR and Health & Safety outsourcing.
Citation's track record at a glance:
- 300+ HR and Health & Safety consultants - including ex-CQC inspectors and care sector specialists
- 2,500+ care providers supported, alongside 30,000+ UK SME clients
- 100% tribunal success rate (2024) - 99% success from 2020-2025
- 92% client satisfaction score
- £1.5 million Advice Guarantee when clients follow Citation's HR and Health & Safety advice
What does Citation offer care providers?
Citation provides HR, Employment Law, Health & Safety and care-specific compliance support for the realities of running a care business.
HR and Employment Law support for care providers
- 24/7 expert HR and Employment Law advice from 140+ CIPD-qualified consultants
- Contracts, handbooks and HR policies written and updated by specialists
- Holiday, rota, absence and document management through Atlas — Citation's all-in-one HR and Health & Safety software
- £1.5 million Advice Guarantee — protection against tribunal claims when clients follow Citation's advice
- Specialist guidance on care-specific HR challenges, including safeguarding, right to work checks for care workers and DBS-related procedures
Citation clients are 93% less likely to receive a tribunal claim than the national average (1 in 4,492, compared with 1 in 295 across UK businesses).
Citation’s Health & Safety services for care providers
- 24/7 expert Health & Safety advice from 160+ IOSH, IRSM, NEBOSH and OSHCR-qualified consultants
- Care-specific risk assessments, method statements and Health & Safety policy templates
- Annual on-site inspections from local Health & Safety consultants
- Incident and accident reporting tools and guidance
- £1.5 million indemnity protection against enforcement action when clients follow Citation's advice
Citation clients are 61% less likely to have a workplace accident and 52% less likely to suffer a workplace fatality than the national average.
Citation’s CQC compliance for care providers
Citation helps care providers stay inspection-ready through specialist support tailored to the CQC's regulatory framework — delivered by a team that includes ex-CQC inspectors and former care home managers.
CQC compliance support includes:
- Care policies and procedures written and maintained by care sector specialists
- Mock CQC inspections to identify gaps and improve ratings before the real thing
- CQC Pro — Citation's compliance software for storing evidence, surveys, action plans and audit trails
- Care-specific e-learning, with most courses endorsed by Skills for Care
- Ongoing guidance from care sector specialists as regulations change
- Partnerships with 120+ leading sector membership organisations
What else does Citation Group offer care providers?
Beyond HR, Health & Safety and CQC compliance, care providers can access Citation Group's wider compliance services at preferential rates as a partner member:
- ISO certification (9001, 14001, 45001, 27001) from Citation ISO Certification — useful for tenders and demonstrating quality management
- Employee screening and DBS checks from uCheck and TrustID — for safer recruitment in care
- Cyber security services from Citation Cyber — to protect sensitive service user data and meet regulatory requirements
What is the Essex Care Association member advice line?
As a Essex Care Association member, you get free access to Citation's HR, Employment Law and Health & Safety advice line.
Got a problem with a staff member? A question about a contract? Need guidance on a Health & Safety issue? Citation's dedicated consultants are available 9am–5pm, Monday to Friday to talk you through it in plain English — so you know exactly what to do, and why.
To access your ECA member advice line, call 0161 504 0843 between 9am–5pm Monday to Friday and quote ‘Essex Care Association’.
Citation's full-service clients have access to 24/7 advice. The 9am–5pm advice line is a free benefit exclusive to ECA members.
Want more than the advice line?
ECA members can also access preferential rates on Citation's full service — for unlimited 24/7 advice, on-site inspections, software access and the full £1.5 million Advice Guarantee.
To find out more, call 0345 844 1111 or click here for a quote. Quote 'Essex Care Association' when enquiring to access your preferential rate.
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