CareLineLive provides a complete digital solution for home care agencies, bringing together rostering, care records, eMAR, finance tools, and real-time communication. By simplifying workflows and improving visibility, it enables carers to spend more time delivering high-quality support.
CareLineLive is the UK’s top-rated home care management software on Trustpilot, trusted by over 700 care providers to save time, reduce admin and improve efficiency.
An NHS England Assured Supplier for Digital Social Care Records (DSCR), this all-in-one cloud-based system streamlines everything from rostering, care planning and client management to invoicing, payroll and compliance. By cutting paperwork and automating routine tasks, CareLineLive enables providers to spend more time delivering high-quality care and growing their business.
Its latest innovation, GP Connect integration, gives care teams instant access to clients’ medical records, improving care decisions. Backed by a first-class support team, CareLineLive helps agencies work smarter, scale faster and deliver outstanding care.
3 portals working seamlessly in a live environment
The CareLineLive comprehensive solution integrates care rostering, electronic visit records (including eMAR), care planning, payroll and invoicing, and compliance reporting, all accessible through a management portal and a mobile app for carers. The system also includes a Care Circle Portal that allows families and other stakeholders secure access to up-to-date care information, enhancing transparency and communication across the circle of care.
Onboarding process and ongoing support
CareLineLive uses a structured and tailored onboarding approach. A dedicated onboarding specialist guides each agency step-by-step, helping you feel confident from the very beginning. After onboarding, CareLineLive’s support team remains available to help with questions and guidance, with access to human support over the phone and by email but also through online resources.
The result?
By digitising traditionally paper-based tasks, CareLineLive supports home care agencies in reducing administrative burden, improving accuracy, and ensuring real-time information is available to the right people at the right time. The platform’s emphasis on person-centred assessments, secure data handling and user-friendly tools also helps agencies meet inspection standards and enhance care outcomes. CareLineLive makes adopting digital and switching systems simple allowing you to focus more on delivering high-quality care and less on administration.
Customer Testimonials
“With CareLineLive, we can instantly see if we have room for a new client or not. It takes seconds to assess capacity rather than manually calculating availability. CareLineLive has transformed the way we work and the quality of care we provide.” Katy Clayton-Turner, The Sussex Village Home Care Service
“In just 6 months, we have seen an increase in carer capacity of 25% and have increased the number of care packages by 15%, enabling us to hire more staff.” Lynette Simpson, Cavendish Homecare
“The CareLineLive support team were quick, responsive and made it easy to work with the technology.” Alistair Fitzsimons, Community Social Care
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