CareLineLive provides a complete digital solution for home care agencies, bringing together rostering, care records, eMAR, finance tools, and real-time communication. By simplifying workflows and improving visibility, it enables carers to spend more time delivering high-quality support.
CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies and domiciliary care providers across the United Kingdom and Australia.
The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing and the Care Circle portal for friends and family.
Subscription includes CQC and CIW compliance tool MOA Benchmarking to deliver a solution combining both homecare management and compliance.
Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot.
CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR). CareLineLive is accredited to ISO 27001 (Information Security), ISO 9001 (Quality Management), and Cyber Essentials Plus. In addition to being hosted on secure AWS servers with data stored in the UK (or Australia for customers there) for data sovereignty.
Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London and Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from technology-focused investment firm Accel-KKR in June 2025.
Customer Testimonials
“With CareLineLive, we can instantly see if we have room for a new client or not. It takes seconds to assess capacity rather than manually calculating availability. CareLineLive has transformed the way we work and the quality of care we provide.” Katy Clayton-Turner, The Sussex Village Home Care Service
“In just 6 months, we have seen an increase in carer capacity of 25% and have increased the number of care packages by 15%, enabling us to hire more staff.” Lynette Simpson, Cavendish Homecare
“The CareLineLive support team were quick, responsive and made it easy to work with the technology.” Alistair Fitzsimons, Community Social Care
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